Support
Need help?
Email support@earnwhile.app. A real person will read it.
Please don't send passwords or payment details. We will never ask for them.
EarnWhile is in development and has not been released. Earning and cash out aren't switched on yet. The answers below describe how the app works.
Getting started
What is EarnWhile?
An iPhone app that helps you earn a little extra in your spare time. You say how much time you have, and EarnWhile shows you the opportunities that fit, with the reward for each and the estimated time when it's known.
Can I download EarnWhile yet?
Not yet. It isn't on the App Store, and we haven't set a launch date.
Which devices does it work on?
EarnWhile is built for iPhone. The App Store listing will show which version of iOS it needs. There is no Android version.
Does it cost anything?
We plan for EarnWhile to be free, with no subscription. The App Store listing will confirm the price at launch.
Do I have to be 18?
Yes. EarnWhile is for adults 18 and over. When you sign in, the app asks you to confirm that you're 18 or older, and it relies on your answer. It doesn't ask for your date of birth or verify your age. If you say you're under 18, earning isn't available, and that answer isn't stored.
Opportunities
Why don't I see any opportunities?
Opportunities come from partners, and what's available changes through the day. It also depends on your country and the time window you picked. If the list is empty, try a different time or check back later.
How does EarnWhile decide what to show first?
It weighs the reward against the time a task should take, how well that fits the window you picked, how likely you are to qualify, and how reliably the source records finished tasks. Tap “Why this one?” on any opportunity to see the reasons.
I started a survey and was screened out. Why?
Surveys look for particular groups of people. The first few questions check whether you're in the group, and if you aren't, the survey ends early. The partner decides who qualifies, and a screen-out usually doesn't earn a reward.
It isn't a problem with your account. EarnWhile ranks surveys lower when they screen out a lot of people.
Why did an opportunity disappear?
Partners open and close opportunities all the time. A survey may have filled up, ended, or stopped being offered to people with your profile.
Who provides the opportunities?
Third-party partners, such as survey companies. When you start an opportunity, you complete it with that partner, under their terms and privacy policy. The app tells you who the partner is before you start.
Rewards and tracking
What do the reward states mean?
Every reward in your wallet is labeled with where it stands.
- Tracking
- You finished a task, and we're waiting for the partner to report it.
- Pending
- The partner confirmed it. It stays pending through their holding period, when they can still reverse it.
- Available
- The reward has cleared and counts toward your available balance.
- Not Tracked
- The partner never recorded the task, so no reward was credited.
- Reversed
- The partner took a reward back after crediting it, usually after a quality or fraud check.
How long does a reward stay pending?
It depends on the partner. Each one sets its own holding period. We don't have typical times to share yet.
My reward didn't track. What should I do?
Check your wallet first. A reward marked Tracking or Pending isn't missing. It's waiting.
If a finished task shows as Not Tracked, or doesn't appear at all, email support@earnwhile.app with:
- which opportunity it was
- roughly when you started and finished
- what your wallet shows for it
We'll look into it. Partners record completions on their side, so we can't always recover a reward.
Tracking tends to be more reliable with VPNs and content blockers turned off.
Why was a reward reversed?
Partners review finished tasks. If they decide a response was rushed, inconsistent or a duplicate, they can take the reward back. Your wallet shows it as Reversed.
Cash out
How do I cash out?
Cash out isn't available yet. Before it is, we'll publish the payout options, any minimum and the timing in the app and in our Terms.
Your account
How do I sign in?
With Apple, with Google, or with an email address and password.
I can't sign in.
Use the same sign-in method you used to create the account. If you signed up by email and were sent a confirmation link, check your spam folder.
Still stuck? Email support@earnwhile.app from the address on your account.
Can I have more than one account?
No. It's one account per person.
How do I delete my account?
In the app, open Profile and choose Delete account. Deleting can't be undone. It ends your normal access to the account and to any remaining balance, and it doesn't cash out rewards automatically. The app shows the amount before you confirm.
We clear your profile and remove your preferences, registered devices and in-app activity. Records of rewards, payouts, partner reports and any fraud or security review stay under an internal account reference. The Privacy Policy has the details.
If you signed in with Apple, the app asks you to confirm with Apple so we can disconnect EarnWhile from your Apple Account at the same time. If you can't get into the app, email support@earnwhile.app.
Privacy
What does EarnWhile collect?
An email address to sign in, an optional display name, your preferences, your confirmation that you're 18 or older, your device model and iOS version, a device identifier we generate, and your activity in the app so rewards can be credited. When a partner is switched on, it receives a reference we generate for you and your IP address, not your name or email. The Privacy Policy covers each of these.
Does EarnWhile track me?
No. The app has no advertising or analytics SDKs, doesn't use Apple's advertising identifier, and doesn't track you across other apps or websites. This website sets no cookies and runs no analytics.
How do I ask about my data?
Email support@earnwhile.app. The Privacy Policy lists the rights you may have, depending on where you live.
Still need help?
Tell us what happened and we'll look into it.
EarnWhile is operated by ColbyCo Labs LLC · United States